East Shipping Management Company (ESMC) upholds a rigorous Quality Management System (QMS) to guarantee that our operations adhere to the highest standards of quality and compliance. Our QMS is certified under ISO 9001:2015 for Quality Management, ISO 14001:2015 for Environmental Management, and ISO 45001:2018 for Occupational Health and Safety Management. These certifications demonstrate our dedication to ongoing improvement and excellence across all facets of our operations.

Our QMS incorporates stringent quality control measures, frequent audits, and continuous improvement efforts. We enforce standard operating procedures (SOPs) and best practices across all operational areas to ensure uniformity and dependability. Regular internal and external audits are performed by our team to pinpoint areas for enhancement and swiftly address any issues. This proactive methodology enables us to uphold superior standards and consistently surpass customer expectations.

Quality Control Measures

Standardization: Applying standardized methods for quality control.

Assurance: Ensuring adherence to quality benchmarks throughout all operations.

Monitoring: Tracking quality metrics and performance indicators regularly.

Routine Audits

Internal Assessments: Performing regular internal audits to evaluate compliance and uncover improvement areas.

External Reviews: Utilizing external auditors to verify adherence to compliance and certification standards.

Audit Findings: Producing detailed reports with observations and recommendations from audits.

Ongoing Improvement

Kaizen Practices: Applying Kaizen principles for continuous enhancement.

Stakeholder Feedback: Collecting input from stakeholders to identify areas for development.

Performance Metrics: Reviewing performance data to drive ongoing improvement efforts.

Standard Operating Procedures (SOPs)

Procedure Creation: Formulating and executing standardized operating procedures.

Employee Training: Educating staff on SOPs to ensure adherence.

Documentation: Keeping detailed records of SOPs for reference and auditing.

Safety and Environmental Protocols

Health and Safety: Enforcing occupational health and safety protocols to protect employees.

Environmental Adherence: Complying with environmental laws and integrating sustainable practices.

Risk Evaluation: Performing regular risk assessments to recognize and address potential hazards.

Customer Satisfaction

Feedback Collection: Gathering feedback to evaluate customer satisfaction levels.

Service Excellence: Meeting high service quality standards to fulfill customer expectations.

Ongoing Engagement: Maintaining regular communication with customers to resolve issues and enhance services.

Regulatory Compliance and Certification

ISO Accreditation: Holding ISO certifications for Quality Management, Environmental Management, and Health and Safety.

Regulatory Adherence: Ensuring alignment with industry regulations and standards.

Certification Updates: Regularly updating and renewing certifications to stay current with standards and practices.